Refund Policy

Last updated: October 19, 2026

What can be refunded

• Email review and setup: refundable in full until work starts. Once work has started they are not refundable (this is the live rule).
• Monthly and weekly plans: a period already billed is not refunded. Cancel by email before the next bill and you will not be charged again.

If something is not right

Email john@emailmarketingkc.com or call (816) 300-1791. If we did not deliver what the plan or written scope says, we will deliver it or refund the part not delivered.

How to ask

Email john@emailmarketingkc.com with your name, what you bought and the date. We reply within 5 business days.

How refunds are paid

Refunds go back to the original card or account through Stripe. Your bank decides how long it takes to show, usually 5 to 10 business days.

Chargebacks

Please contact us first; most problems are faster to fix by email. If a payment is reversed through a dispute, the service or product it paid for ends.